Key Account Manager (Job Code: CR6079)

Job Description: Key Account Manager

Location：Kunshan City, Jiangsu Province

Company Overview
We are a globally recognized European company with over 80 years of industry leadership, specializing in the supply of advanced machinery and equipment for the Printed Circuit Board (PCB) sector. With a strong presence in Europe, North America, South America, and Asia, we have established a robust footprint in the Chinese market for over two decades. Currently operating state-of-the-art factories in East and South China, we are poised for sustained growth and seek top-tier talent to drive our expansion.

Key Responsibilities

1. Client Relationship Management

• Develop and maintain long-term, strategic partnerships with key accounts in Mainland China and Taiwan, ensuring high levels of client satisfaction and loyalty.
• Act as the primary point of contact for senior stakeholders, addressing inquiries, resolving issues, and aligning client objectives with company offerings.

1. Demand Identification & Opportunity Development

• Proactively identify client needs, industry trends, and emerging business opportunities through regular engagement, site visits, and market analysis.
• Collaborate with internal teams (sales, engineering, R&D) to develop tailored solutions that address client pain points and drive revenue growth.

1. Technical Support & Industry Insights

• Provide in-depth technical guidance to clients, including equipment specifications, application consulting, and troubleshooting.
• Stay updated on industry advancements and equipment innovations, sharing insights with clients to position our company as a thought leader and trusted advisor.

1. Performance Tracking & Reporting

• Monitor account health metrics (e.g., revenue, retention rate, NPS) and provide regular reports to senior management.
• Develop and execute account-specific growth plans, ensuring alignment with regional and global targets.

Requirements

1. Industry Experience

• 3–5 years of experience managing key accounts in the industrial equipment, manufacturing technology, or related sectors.
• Proven track record of expanding client portfolios, increasing revenue, and fostering C-suite relationships.

1. Market Knowledge

• Deep understanding of the Greater China market dynamics, including cultural nuances, regulatory frameworks, and competitive landscapes in Mainland China and Taiwan.

1. Communication & Interpersonal Skills

• Exceptional verbal and written communication skills in both English and Mandarin (fluent proficiency in Taiwanese/Hokkien is a plus).
• Strong presentation, negotiation, and stakeholder management abilities.

1. Technical Aptitude

• Ability to grasp complex technical concepts and translate them into client-friendly solutions.
• Experience with industrial automation, machinery, or equipment-related fields is preferred.

1. Additional Qualifications

• Bachelor’s degree or higher in Engineering, Business Administration, or a related field.
• Self-motivated, results-driven mindset with the ability to thrive in a fast-paced, matrixed environment.
• Willingness to travel up to 50% within Greater China.

What We Offer

1. Competitive compensation package (base salary + performance bonuses + commission) and comprehensive benefits.
2. Opportunities to lead high-impact projects and collaborate with global teams.
3. Structured career development programs and mentorship from industry veterans.
4. A culture of innovation, inclusivity, and work-life balance.