Key Account Manager (Job Code: CR6072)

Position Title: Key Account Manager
Location: Shanghai
Industry: Food Packaging

Company Overview:
We are a Western-owned family enterprise located in Shanghai, with a strong presence in the food packaging industry. Our company culture emphasizes talent development, offers ample growth opportunities, and encourages excellence.

Primary Responsibilities:

1. Maintain and Deepen Client Relationships: Strengthen strategic partnerships with existing key clients, elevating them to higher levels and ensuring continuous order acquisition. Flexibly adjust client strategies and plans based on evolving client needs and priorities.
2. Business Scale Expansion: Drive growth for existing clients, providing sales, marketing, and product recommendations, and actively participate in client market activities.
3. Budget Management: Ensure personal and company budget targets are met.
4. Cross-Departmental Collaboration: Assist and drive close communication and collaboration between technical and factory teams with clients, ensuring equipment operation and timely shipment of packaging materials.
5. Issue Resolution & Satisfaction Enhancement: Be responsible for addressing significant client-side issues, driving resolution, creating high levels of client satisfaction, and fostering win-win partnerships.
6. Daily Sales Activities: Include client visits, phone calls, quotation preparation, negotiations, contract signing, shipment coordination, receivables tracking, and proactive client needs response.
7. Management System Understanding & Improvement: Understand the company’s management system, how it impacts work, and contribute to continuous improvement (including quality, environment, and food safety).

Requirements:

1. Minimum of 5 years of sales or marketing experience in the liquid food industry, with a preference for dairy.
2. Proficient in interpersonal relationships, excellent communication skills, and strong teamwork abilities.
3. Good English proficiency and ability to travel frequently.
4. Optimistic, confident, honest, reliable, and possess strategic thinking

职位头衔：大客户经理
工作地点：上海
行业领域：食品包装

公司简介：
我们是一家位于上海的欧美独资家族企业，深耕食品包装行业，拥有较高的市场份额。公司文化注重人才发展，提供广阔的成长空间，鼓励员工追求卓越。

主要职责：

1. 维护并深化客户关系：巩固与现有大客户的战略合作关系，将其提升至更高水平，确保持续获得订单。根据客户需求和优先级，灵活调整客户策略和计划。
2. 业务规模扩展：推动现有客户业务增长，提供销售、市场和产品方案建议，积极参与客户市场活动。
3. 预算管理：确保完成个人及公司预算目标。
4. 跨部门协作：协助并驱动技术与工厂团队与客户紧密沟通与合作，确保设备正常运行及包装材料按时发货。
5. 问题解决与满意度提升：负责处理客户端重大事件，推动问题解决，创造高水平客户满意度，营造双赢的合作伙伴关系。
6. 日常销售工作：包括客户拜访、电话联络、报价、谈判、合同签订、发货协调及应收款跟踪等，积极响应客户需求。
7. 管理体系理解与改进：了解公司管理体系，理解其对工作的影响，为体系持续改进（包括质量、环境和食品安全）做出贡献。

职位要求：

1. 5年以上液态食品行业销售或市场工作经验，乳品行业优先。
2. 擅长人际关系，具备良好的沟通能力和团队合作能力。
3. 英语水平良好，能适应频繁出差。
4. 乐观、自信、诚实可靠，具备战略思维。