IT Infrastructure Manager (Job Code:6163)

–THIS ISN’T A TRADITIONAL IT ADMINISTRATOR ROLE

Traditional IT roles spend their days keeping systems running, responding to tickets, and implementing what others decide. That’s not this role.

We’re looking for someone who sees technology as a force multiplier for humans. Someone who builds systems that are intelligent, self-healing, and actually help people get work done.

If you want to maintain systems and follow playbooks, this isn’t it. If you want to build the digital backbone of an AI-native organization, keep reading.

–THE OPPORTUNITY
You’ll own infrastructure for the company — but not the way you’ve seen it done before.

Manages IT systems, networks, cloud infrastructure, cybersecurity, and endpoint device management. Ensures system uptime, resilience, continuity, and secure digital operations.

We trust you to rethink how this function works in an AI-native organization. You’ll have the autonomy to build systems that didn’t exist before, the support to experiment, and the ownership that comes with genuinely transforming how we work.

This isn’t about doing the old job faster. It’s about reimagining what’s possible when AI handles the routine and humans focus on what humans do best.

–WHAT YOU’LL BUILD & OWN
• Build AI-powered systems that automate routine infrastructure tasks — freeing yourself and others for higher-value work
• Design workflows where AI handles systems automatically, flagging only what needs human judgment
• Create self-service tools that let others handle standard needs without bottlenecks
• Focus your human expertise on complex decisions, relationships, and strategic thinking
• Continuously train and improve AI systems based on what you learn
• Maintain the human elements that can’t be automated — relationships, judgment, creativity
• Measure success by outcomes achieved with less effort, not effort expended

–HOW AI + HUMAN WORKS HERE
AI handles: System monitoring and anomaly detection, routine troubleshooting, security threat identification, performance optimization, user support for common issues, documentation and knowledge base.

You handle: Architecture decisions, complex problem-solving, security strategy, user experience design, vendor relationships, innovation and new capabilities.

The goal: Systems should largely manage themselves. You focus on building capabilities that transform how people work.

—HOW WE’LL MEASURE SUCCESS TOGETHER
• Automation rate increasing — more routine infrastructure work handled by AI each quarter
• Time spent on strategic work increasing — less firefighting, more building
• Quality improving — AI catches issues humans would miss
• Stakeholder satisfaction high — people get what they need faster
• Your own growth evident — expanding scope, not just maintaining

— WHO THRIVES HERE — THE the company DNA
We hire humans, not résumés. Skills can be learned — DNA cannot. Here’s what we look for:

• Passion for Music & Audio: You understand that excellent infrastructure ultimately serves musicians. Every efficiency you create means more resources for our mission.
• Customer Obsessed: Your internal and external customers get exceptional service — faster and better because of how you’ve designed the system.
• Extreme Ownership: When something fails, you improve the system. When AI makes a mistake, you train it better. You own outcomes, not excuses.
• AI-First & Automation-First: This is your defining characteristic. You see every manual process as a problem to solve. AI isn’t a tool you use; it’s how you think.
• Radical Simplicity: You make infrastructure feel simple to everyone who interacts with it. Complexity stays hidden in well-designed systems.
• High Speed: You deliver faster than traditional approaches because you’ve automated the slow parts. Speed comes from design, not hustle.
• High Empathy: You understand human needs and design systems that serve them. Technology amplifies your care for people.
• High Logic: Data drives your decisions. You measure what matters and improve continuously based on evidence.
• Collaboration Without Ego: You build systems that empower others, not dependencies that make you indispensable.
• Growth Mindset: AI capabilities expand constantly. You stay curious, experiment relentlessly, and share what you learn.

–YOU MIGHT BE A GREAT FIT IF…
• You’ve automated something meaningful in infrastructure — and experienced the satisfaction of never doing it manually again
• You understand systems, networks deeply, but you’re frustrated by how slowly traditional approaches move
• You’re fluent with AI tools — not just using them, but designing workflows around them
• You can explain complex topics simply, without jargon or condescension
• You measure your success by outcomes achieved, not hours worked
• You’re excited by the opportunity to build something new, not follow established playbooks
• You believe your function can be a competitive advantage, not just a cost to minimize

–THIS ROLE IS NOT FOR YOU IF…
• You prefer stable environments to constant evolution
• You see IT as a support function, not a strategic enabler
• You’re uncomfortable with AI-powered operations
• You measure success by uptime, not transformation

–HOW YOU’LL GROW
We invest in your growth because your growth is our growth. You’ll be pioneering how infrastructure works in an AI-native organization — expertise that barely exists in the market yet.

As you prove what’s possible, your scope will expand. More complexity, more strategic influence, more opportunity to shape how the company operates. You might lead this function globally, move into broader operations, or become our expert helping other teams transform.

Your path is yours to shape. We don’t box people in.

–WHY JOIN US
• Be part of a mission that matters — putting music in the hands of people who never thought they could create
• Work in a human-centric, AI-native organization where your voice matters and bureaucracy doesn’t exist
• Grow with 10 iconic brands that shape how music is made worldwide
• Enjoy real autonomy, real ownership, and genuine trust to make decisions
• Join a global tribe of passionate people who believe in what they do