Key Account Manager

Our client is an international manufacturer of Packaging System products, with head office in Europe This is a family-owned company which has grown up with more than 17 locations in more than 14 countries armed with over 3,500 employees supporting the clients around the world. In China, they have built up a manufacturing base in Shanghai Nearby with around 300 staff, Now with the business fast moving up, they are now looking for a high caliber as

Job Post: Key Account Manager-Cometic packaging
Job location: Shanghai city
Reporting to: Sales Director

Area of Responsibility / Duties:
1. Coordinate with PM team & Customers to handle the Sales orders.
2. Receive and process orders accurately and efficiently according to established procedure.
3. Assist in setting up accounts for new customers and new suppliers.
4. Order/Credit note/Debit note enter.
5. Work closely with oversea colleagues to make sure order is timely allocated, shipping
booked and sailed out as scheduled; communicate in time with customer for any order delay
or shipping change.
6. Monitor daily order & delivery status, coordinate with cross function on issue solving if any.
7. Maintain good relationships with internal & external customers.
8. Support line manager on performance analysis and contribute ideas on improvements.

Job Qualification:

1. College or university degree with about 1-2 years working experience
2. Outstanding communication skills: can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations;
3. Has a good sense of timing. Customer focused attitude; meet or exceed customers’ expectations (internal/external), establishes and maintains effective relationships with customers and gains their trust and respect
4. Good organization and time management skills; can orchestrate multiple activities at once to accomplish a goal, arranges information and files in a useful manner, concentrates his/her efforts on the more important priorities
5. Self-development skills: he/she is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches.
6. Self-motivated, Supportive and a good team worker, Excellent problem-solving skills
7. Fluent in English, and Native Mandarin communication skills