
A Global Leading Company with Connecting products
Our client is a global leading manufacturer of connecting solutions setting up the business from 1940s, now running the business around the world, located the Head office in Europe, with product applications into lots of industries including automotive, machinery, medical, aero, etc, now they are expanding their R&D Center in China, the details as following
Position Summary
Responsible for service and customer support for The Company electronic and pneumatic tools, that are used with The Company products for customers in China.
Essential Functions
- Programming support for common configuration of industrial networks
- Onsite customer installation of pneumatic and electronic tooling into high-end automated assembly lines
- Provide customer training and support of The Company installation tools remotely or at customer location
- Assembly of new power tools and tool repairs within PTC department or onsite at customer location
- Analyze existing installation tools and make technical recommendations to improve overall performance
- A frequently travel within China is usual
- Ensure compliance with all applicable safety and environmental regulations
- Compliance to the Management Manual, IATF 16949, ISO 9001 & ISO 14001 requirements
- Coordination with cross functional teams (i.e. R&D, product marketing, logistics and sales)
Knowledge, Skills, Abilities
- Extensive knowledge of Serial and Ethernet/IP Protocols for industrial equipment
- Extensive knowledge of PLC’s to interact with automated equipment
- Excellent written & verbal native language skills
- Proficient Computer skills (Microsoft Office, Excel, Power Point)
- Ability to understand electrical/electronic schematics (various electronical standards )
- Create and maintain electrical/electronic schematics
- Ability to trouble shoot electrical/electronic problems (i.e. Multimeter, stripping wires)
- Able to provide detail troubleshooting explanations (why and how something was fixed) Soft Skills – Customer Service mindset, self-starter, willingness to learn, team player
- You have good spoken and written English language skills.
- Project Management (good to have, not mandatory)
- CAD modeling and basic knowledge of SAP (good to have, not mandatory)
- Ability to understand mechanical alignment integration setup
Education / Experience
You have completed your education as an industrial electronics technician or mechatronics technician or electronics technician for automation technology and, based on this, completed education at college/university.
- You have experience and knowledge in the field of service, ideally with comparable tool types (pneumatic, electrical)
- You can demonstrate basic knowledge in the field of pneumatics and hydraulics
- You have good spoken and written English
- You are a team player, have technical expertise and manual skills
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