Quality Manager (Job Code: 6198)

Our client is a fast-growing global player in electronic components distribution, with over 40 years of experience and headquarters in the USA. An ISO 9001:2008 certified franchise distributor, they offer innovative electronic component and logistics solutions through a well-established sourcing network spanning Asia, Europe, and the Americas. They serve advanced  OEMs and CMs across multiple industries with integrated sourcing solutions. Due to rapid business growth, they are currently looking for high-caliber talent to join their team.

Job Post: Quality Manager

Report to: Great China Operation Director based in HK Office

Job location: Hong Kong

Team Size: 1-2 members

Essential Duties and Responsibilities

1. ISO 9001 & Quality Management Responsibilities

Manage all ISO 9001-related activities, ensuring full compliance with company QMS policies and procedures

• Handle receiving inspections and resolve quality issues proactively with suppliers and customers
• Review datasheets for broker parts to ensure technical compliance and authenticity
• Oversee and maintain all third-party testing reports (e.g., White Horse) in SharePoint and NetSuite
• Supervise IQC inspection and testing of broker parts, including microscope inspection
• Manage final QC inspection for all outgoing shipments, ensuring proper packaging and compliance with MSL requirements
• Manage and coordinate all ISO audits and visits, including customer, supplier, and certification audits
• Drive continuous improvement initiatives within the IBS QMS, including policies, procedures, and guidelines
• Provide recommendations to improve warehouse quality standards (e.g., visual aids, packaging materials, inspection systems)
• Ensure ESD control measures are effectively implemented and maintained in the warehouse
• Maintain accurate and complete digital QC records for parts, customers, vendors, and manufacturers
• Manage vendor ranking reports and supplier performance evaluations within the system
• Oversee sample inspections for customer submission and maintain a digital sample log shared with Customer Service

2. Cross-Functional & Technical Support Responsibilities

• Provide technical review of datasheets to support sales activities, including cross-referencing parts
• Assist sales team in sourcing and identifying suitable cross-reference components
• Identify and troubleshoot IT-related issues raised by internal teams (e.g., packing lists, barcode/QR labels, printers, systems, network) and propose solutions
• Oversee the creation and continuous improvement of IBS packing lists, barcode labels, and QR code systems
• Ensure timely creation and maintenance of part numbers in NetSuite as requested by sales and procurement teams
• Develop, document, and improve work instructions and SOPs related to the QMS
• Maintain effective communication across departments via email and collaboration tools (e.g., Microsoft Teams), ensuring timely responses and teamwork

3. Leadership & Management Responsibilities

• Manage, train, and mentor the QC team to ensure high performance and continuous development
• Establish KPIs and monitor team performance against quality objectives
• Collaborate with senior management to align quality strategies with business goals
• Promote a culture of quality, accountability, and continuous improvement

Education and/or Work Experience Requirements

• Bachelor’s degree in Electronics Engineering or related field
• Minimum 5+ years of experience in quality control/assurance within the electronics industry
• Strong knowledge of ISO 9001 standards and quality management systems
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems (e.g., NetSuite preferred)
• Strong problem-solving skills and ability to work under pressure while meeting deadlines
• Ability to work independently and execute tasks within defined SOPs and standard practices