Key Account Manager (Job Code:6196)

Company Overview: A rapidly growing multinational company specializing in the production of high-quality commercial HVAC (Heating, Ventilation, and Air Conditioning) products, with extensive market coverage and strong growth momentum across the Asia Pacific region.

Title: Key Account Manager, Japan Channel
Reporting to: General Manager

Role overview

The Key Account Manager, Japan – Channel is responsible for driving the continued growth and success of the Company in Japan, with a specific focus on channel management. The role is accountable for expanding sales and service opportunities, strengthening strategic channel partner relationships, and enhancing the Company’s market position as the preferred provider of chiller solutions.

The Key Account Manager will develop and execute account strategies for key channel partner, identify new business opportunities and position the Company for long-term growth and success in the Japanese market. The role serves as a trusted advisor to customers and works closely with internal teams and business partners to ensure successful project execution and customer satisfaction.
Main Duties / Responsibilities

• Develop and execute strategic account plans to drive sales growth and service opportunities within the assigned channel partner portfolio in Japan.
• Serve as the primary point of contact and escalation point for assigned key
channel partner.

• Build and maintain strong relationships with key channel partner, consultants, contractors, end-users and other stakeholders.
• Identify and pursue new business opportunities within existing and target accounts with channel partner.
• Collaborate with cross-functional teams to ensure the successful delivery of projects, services, and customer support activities.
• Monitor account performance, channel partner’s satisfaction, and market trends to identify areas for improvement and growth.
• Engage with channel partner to understand their operational needs, buying behaviours, and future requirements to support the Company’s strategic product and market development initiatives.
• Position the Company as the preferred provider of chillers, services, and cooling solutions within the Japan data centre market.
• Work closely with Product, Service, Technical Support, and Channel Partner teams to promote the Company offerings for both new and existing chiller systems.
• Maintain accurate records of customer activities, opportunities, and sales forecasts within the CRM system.
• Achieve agreed sales, revenue, and business development targets.

Core Competencies

• Good understanding of HVAC systems with data centre cooling experience will be an advantage
• Mechanical engineering background preferred
• Fluent Japanese language proficiency (written and spoken) will be a strong advantage.
• Good understanding of the Japanese business environment, corporate culture and decision-making processes.
• Demonstrated ability to build and maintain effective business relationships with Japanese channel partner, consultants, contractors, and key stakeholders.